GoAir receives highest FOUR-STAR rating voted by 1.4 million passengers

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.4 million passengers gave GoAir the highest approval rating of
FOUR-STAR, making it the only airline this year, in its category to receive such an accolade in
the entire Central Asia Region. The ratings were presented by APEX, a non-profit membership
trade organization comprising the world’s leading airlines, industry suppliers, major media
groups and related aviation industry leaders. The award was presented in Singapore in the
presence of Airbus, Centre for Aviation (CAPA) and The International Air Transport Association
(IATA) representatives.
The FOUR-STAR in “Low Cost Carrier 2020 Official Airline Ratings™ by APEX was given on
the basis of following parameters: • Overall In-flight experience
• Cabin Service
• Seat Comfort • Cleanliness
• Food & Beverages
Passengers also voted GoAir as the number one airline in the following two individual
categories: • Best Seat Comfort • Best Cabin Service
The Official Airline Ratings and APEX Passenger Choice Awards were arrived at on the basis of
neutral, third-party passenger feedback and insights gathered through APEX’s partnership with
TripIt from Concur. Using a five-star scale, more than 1.4 million flights were rated by
passengers across nearly 600 airlines from around the world and were independently certified
by a professional external auditing company. GoAir emerged as the number one low-cost-
carrier in the Central Asian region to have won the FOUR-STAR rating.
Speaking on the occasion Mr. Jeh Wadia, Managing Director, GoAir said: “New York-based
Airline Passenger Experience Association (APEX) is revered by the aviation industry for
furthering the cause of passengers across the world. The FOUR-STAR ratings are
manifestation of GoAir’s passenger-centric approach coupled with the youngest fleet that has an
average age of just 3.8 years. The fact that GoAir passengers were asked for their feedback on
the total travel experience – from ticket purchase through baggage claim – and that they voted
overwhelming in favor of brand GoAir, it is testimony to the entire GoAir family that goes beyond
the call of duty to make our passengers smile.”

APEX’s Passenger Choice Award is an ode to GoAir’s cabin crew that goes through rigorous
training process, follows class-topping procedures through each flight. The operations and
performance of the crew are audited through stringent standards to ensure the passengers get
the best in terms of safety and service.
GoAir currently operates 325+ daily flights and flies to 25 domestic destinations including
Ahmedabad, Aizawl, Bagdogra, Bengaluru, Bhubaneswar, Chandigarh, Chennai, Delhi, Goa,
Guwahati, Hyderabad, Jaipur, Jammu, Kochi, Kolkata, Kannur, Leh, Lucknow, Mumbai, Nagpur,
Patna, Port Blair, Pune, Ranchi and Srinagar. GoAir flies to 8 international destinations,
including Phuket, Malé, Muscat, Abu Dhabi, Dubai, Bangkok, Kuwait and Singapore.
Here’s a sneak peek of the awards and achievements by GoAir: • 2019: ‘Best Airline’ award by Andaman Tourism Awards 2019
• 2019: Best on-time performance for 13 months in a row as per DGCA (from Sept 2018 to
September 2019) (DGCA: Directorate General of Civil Aviation. *Routesonline survey,
period H1 2018) • 2019: India’s Greatest Brand 2018-19 – Pride of the Nation, by AsiaOne, an international
business magazine and URS Media Consulting
• 2019: Most Trusted Brand Award 2019, by International Brand Consultants, USA
• 2018: Touted as the fastest growing airline in the world (by Routesonline*, a leading
global aviation portal) • 2018: Hospitality India Award for the Best Preferred Airline

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